Politique de remboursement
We
RETURN & REFUND POLICY
want you to be satisfied with your purchase from Hookora.
30-Day Return Policy
We offer a 30-day return period from the date you receive your order.
To request a return, please contact us at:
contact@hookora.store
To be eligible for a standard return, the product must be returned in its original condition, with its original packaging and any included accessories.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
Once your return request is approved, we will provide you with the return instructions and the applicable return address.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@hookora.store and include your order number and photos of the issue.
We will review the issue and provide an appropriate solution.
Hygiene and Personal Care Products
For health and hygiene reasons, certain sealed products may not be eligible for return once the protective seal has been opened, where permitted by applicable law.
This restriction does not affect your legal rights relating to defective, damaged, or incorrectly supplied products.
European Union – 14-Day Right of Withdrawal
If your order is delivered to a customer in the European Union, you generally have the legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, contact us at contact@hookora.store within the applicable withdrawal period.
Products should be returned in their original condition. Customers may inspect the product only as reasonably necessary to determine its nature, characteristics and functioning.
Unless otherwise required by law or agreed by Hookora, customers are responsible for the direct cost of returning products when exercising the right of withdrawal.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, card issuer or payment provider to process the refund after it has been issued.
Original standard delivery costs will be refunded where required by applicable law.
For any return or refund questions, contact us at:
contact@hookora.store